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FAQs

Common Questions

This page has answers to almost everything you might want to know about us. Scroll down and choose the category of your question, or enter the topic into the search bar below.

Common Questions

  • Waivers
  • Can an accompanying adult other than the parent sign a waiver form for minors?
    The waiver must be completed by the minor’s parent or legal guardian. The form is electronic and only takes a moment to complete. Once they have completed the form, they only need to complete the verification in their email

  • Can the location look up a waiver form that a parent filled out online?
    Yes, all locations are able to locate completed waivers

  • Is there a way for us to check if a waiver was completed electronically?
    If you completed the waiver electronically, you should have received an email confirming your waiver. If you have not received an email, please check your spam box

  • Where is the public waiver for minors?
    https://waiver.smartwaiver.com/w/608178ece6af9/web/

  • Events

  • Can you rent the entire facility?
    Renting our entire facility is the best way to provide a premium experience. Closing Accelerate from the public for your event enables your group to enjoy unlimited racing and complete access without having to experience the distraction that come with day-to-day operations. Perfect for large groups ready to race like the pros. Our Event Specialists are available to assist you at 708-457-7772

  • Do you offer catering?
    An event is only as strong as the food it serves. When you plan an event with us, your Event Specialist will help you to select from Victory Lap’s catering options that will best fit your group’s size and dietary preferences

    MILWAUKEE DOES NOT OFFER CATERING

  • How can I plan an event at Accelerate?
    You can speak with a dedicated Event Specialist to help plan your party and provide you with everything you need. Our Event Specialists can be reached at (708) 457-7772. You can also submit a request for a social event here or for a company outing here.

  • What kind of team building events do you offer?
    We offer Blindfold Challenge, Pit Crew Challenge, Soccer Ball Challenge, and Grand Prix formats. VR is also available to take your event to the next dimension. These popular options are sure to bring your team together. We also offer meeting rooms to host a small remote work session or allow your team to gather for organized catering options.

  • Reservations

  • Can a reservation have food delivered or bring food into the facility?
    Absolutely!

  • Can gift cards be used towards reservations?
    Digital gift cards can be used towards reservations. Please dial 708-457-7772.

  • Can juniors and adults be booked under the same reservation?
    No, the reservations will need to be split due to the age range. You can either make two separate reservations for times near each other or reach out to our Event Specialists at 708-457-7772 and they can assist you in making a split reservation

  • Can races on my account be used towards reservations?
    At the moment, we are not offering this option but you are able to walk-in and use your races.

  • Can you avoid the 8% booking fee by booking over the phone?
    Unfortunately, whether you book online or with an Event Specialist, the 8% reservation fee will still be applied

  • Can you make a reservation over the phone?
    We cannot take payments over the phone. If you do not want to book your reservation online, you can be transferred to the next available salesperson and who will be able to set up the reservation for you. They will have to send you a document that you will sign and pay for the reservation electronically

  • Do we require full payment for reservations?
    Reservations require a full non-refundable payment

  • How do I apply military discount to a reservation?
    Unfortunately, our online reservation system cannot apply the military discount. Please call 708-457-7772 so they book the reservation for you with the military discount applied

  • How many people do you need to book a reservation?
    Minimum of 1 person for racing, and a minimum of 2 people for axe throwing. Axe Throwing minimums may be higher during slower periods at some locations

  • I booked a private event for 6 guests. I did not know private was paying for 10 guests. Can I change it to shared?
    Unfortunately, it cannot be changed. All payments are final. However, you are able to add additional participants (up to 10 total) without any additional reservations

  • I made a reservation for the wrong location, can you fix that?
    Yes! Please call 708-457-7772 to get this started We will just need some information from you to complete the location transfer (booking number and the location you originally wanted). Please note that based on availability at your preferred location adjustments may need to be made to check-in time and/or pricing

     

     

  • I tried to make a reservation online, but the website isn't loading the times availabe for the day I chose
    You may be clicking on a package that isn’t available for that day. If you fill the filter section out, it will give you packages that are for that specific day

  • Where can you make a reservation?
    AccelerateSpeed.com/Milwaukee/Reservations

  • Gift Cards

  • Can I use my gift card at any location?
    Yes, you can use your gift card at any of our locations

  • Do Gift Cards ever expire?
    No, our gift cards will never expire.

  • Where can I buy a gift card?
    You can stop in any of our locations to purchase a gift card or you can purchase one online here.

  • Where can I find the gift card terms and conditions?
    Our gift card terms and conditions can be found here: https://acceleratespeed.com/us/gift-card/-terms-conditions/ Please note that only digital gift cards can be used towards reservations.

  • Summer Camp

  • How can I sign my child up for Summer Camp?
    You can submit a request form here and one of our Event Specialists will be in contact to help you sign up

    MILWAUKEE IS NOT PARTICIPATING IN SUMMER CAMP

  • What does Summer Camp consist of?
    Our Summer Camp program is designed to help your young racer learn STEM concepts that will help improve their racing times. We cover topics from the basics of how karts work, basic terminology, racing line, how to take turns, grip, and other concepts and apply them to the track. The week culminates in a competition, set up like our league programs. This week long program is sure to get your campers adrenaline pumping and improve their lap times

  • STEM

  • Are the field trips academically aligned?
    The Accelerate Indoor Speedway STEM Academy is a field trip-based curriculum developed by highly experienced STEM educators. This Common Core State Standards (CCSS) and Next Generation Science Standards (NGSS) aligned curriculum will give your 3rd through 12th-grade students not only a hands-on driving experience but also an entertaining way to enhance learning. Students will participate and learn about the multiple subject areas involved in racing and how they relate to each other

  • How can I plan a field trip to Accelerate?
    You can speak with a dedicated Event Specialist to help plan your trip. They will walk you through how our field trips work and provide you with everything you need. Our Event Specialists can be reached at 708-457-7772

  • Axe Throwing

  • Can I just Axe Throw for one hour?
    Our axe sesssions are 1.5 hours long. If you do not want to stay for the 1.5 hours you can stop at any point. This time is set to accommodate a full lane of throwers (up to 12 people). No refunds or credits will be given if you leave the axe session early.

  • Do I need a reservation or can I just walk in?
    We try our best to accommodate walk-in service when we can, but sometimes reservations are best. Walk-in space for axe throwing is subject to availability based on reservations. Final axe sessions begin 2 hours prior to closing daily

  • Do you provide all of the equipment?
    Yes, we provide everything you need to throw axes, including loaner shoes if needed. Some locations have shoes available for purchase if you do not want to wear the loaner shoes

  • Does the adult have to participate in axe throwing if there is a minor?
    Yes, anyone under the age of 18 must be accompanied by a participating adult in order to do axe throwing. We require one participating adult for every 4 minors.

  • How can I book an Axe Throwing event?
    You can reach a dedicated Event Specialist at 708-457-7772 or you book an event below.

    CHICAGO

    MILWAUKEE

  • How long does it take?
    Each session is 1.5 hours, but we do ask groups to arrive 30 minutes prior to get checked in to ensure we begin on time

  • What are the age requirements?
    You must be at least 18 years old to participate in axe throwing, or 13 years old with a participating adult. Participants under 18 years of age must have their parent or guardian complete and sign THIS WAIVER and complete the confirmation email for their child to participate if they will not be present. One participating adult is required for every 4 minors

    CHICAGO –

    Under 8 years old?

    Ages 6 & up (based on height): Multi-Player Virtual Reality Arena is available for them to play.

    All ages: Full-game arcades with a prize redemption center is also available.

    MILWAUKEE

    Ages 6 & up (based on height): Multi-Player Virtual Reality Arena is available for them to play.

  • What can I expect from a public axe throwing session?
    Axe throwing sessions are 1.5 hours in total time. When participating on a public axe lane, you will potentially be throwing on a full lane, which is 12 people. For guests wanting to maximize their time, they can purchase a private lane for a flat rate with an 8% reservation fee (minimum number of participants required to book during the week when it is typically slower)

  • Will someone show us how to throw axes?
    Yes, our friendly axe coaches will be with you the entire time to teach everyone the proper way to throw axes.

  • Karting

  • Can races on my account be used towards reservations?
    At the moment, we are not offering this option but you are able to walk-in and use your races

  • Can the multi-race packages be split between a group?
    All of our packages are per person and cannot be split between a group. The more races you buy, the more you save, and race credits never expire!

  • Can you race if you're pregnant?
    DO NOT RACE if you are pregnant or have medical issues including seizures, neck, back, or heart problems

  • Do I need any equipment to race?
    No, we provide everything you need to just arrive and drive. Equipment is covered by your Annual Speedway License for an entire year. If you have your own full face DOT approved helmet, you may use it while racing

  • Do I need to make a reservation or can I just walk in?

    Reservations are not required, but we highly recommend them. Especially on weekends, holidays, and for large groups. You can make a reservation online that way when your group arrives there are no long wait times to get on the track!

  • Do you have two seater karts?
    All of our karts are single seats. You must meet both the age and height requirement to race

  • Does a parent have to be present the child's first time racing?
    No. The parent or guardian of that child would just need to complete an online safety waiver and confirmation email. However, all children must be accompanied by a responsible adult while at the facility

  • How fast do your karts go?
    Our Italian-made electric Pro Karts are capable of speeds up to 50 MPH! For ages 8 to 12, our Junior Karts max out around 25 MPH

  • How long are the races?
    Pro Kart races are 12 laps and Junior races are 5 minutes

  • Is it safe?
    Safety is our number one priority! We supply every racer with a DOT-approved helmet. Every kart is equipped with a safety harness and a roll bar. Our tracks are professionally designed to maximize speed and safety and are accompanied by “reflexive” barrier systems. Anyone driving recklessly will be removed from the race. We also have the ability to stop all of the karts remotely, if needed, with the touch of a button. (Do not race if you have medical conditions including seizures, heart, or back issues, or if you are pregnant. Consult your doctor if you are unsure if it is safe for you to race)

  • What are the age & height requirements?
    For our Junior Karts, the minimum age and height requirement is at least 8 years old and at least 48 inches tall. Racers must be able to safely reach the pedals in order to race. For our Pro Karts, the minimum age and height requirement is at least 13 years old and at least 56 inches tall. Racers under 18 must have THIS WAIVER completed for their child to be able to race (or must be present to sign the waiver in person) and must be accompanied by a responsible adult at all times

  • What is the Speedway License for?
    Your Annual Speedway License provides you with many benefits. A week before your birthday, we will email you a voucher for a FREE race (a $27+ value)! This voucher can also be used toward a race package of your choice. If you are 13 years or older, you will also receive a voucher for a FREE axe throwing session (a $30+ value)! When you pay for your Speedway License you will also receive your own race mask (a $5 value). It also includes free use of our helmets, lockers, and loaner shoes. In addition, it activates your online account where you can save unused races for future use and store all of your stats and scoring. You must have opted into emails in order to receive your FREE birthday vouchers and access online scoring and stats

  • General

  • Can customers walk-in?
    Walk-in guests are welcome. However, we highly recommend reservations, especially on weekends, holidays, and any time schools are closed, as those are our busiest times. We cannot guarantee wait times for walk-in guests, and occasionally we are closed for private events. We always do our best to accommodate walk-in guests, but sometimes reservations are best.

  • Can I bring a cake into the building?
    We love to celebrate and have fun! Outside cakes/baked goods MUST be store bought and still sealed upon arrival. If you are interested in learning more about hosting a party with us, including a private or semi-private space to enjoy your celebration, please reach out to one of our Event Specialists at 866-778-7223. You can also submit a request for your event here

  • Can online promos and specials be redeemed as walk-in?
    Online promos and specials must be reserved in advance online as they are limited availability.

  • Do you accept Apple Pay, Samsung Pay, and Google Wallet?
    Yes.

  • Do you need closed toed shoes?
    Closed-toed shoes are required for participants who will be racing and/or axe throwing. Loaner shoes are available if needed and are covered by the cost of your license. Some locations have shoes available for purchase at the front desk if you do not wish to use the loaner shoes

  • Is there a fee to enter the facility as a spectator?
    Watching the fun and the action is always free of charge!

  • Is there a minimum age for entering the facility?
    There is no age limit for entering the facility. However children do need to be supervised by a responsible adult at all times.

  • What are your hours?
    Chicago – We are open from 11 am to 10 pm Monday thru Thursday, Friday 11 am to Midnight, Saturday from 10 am to Midnight, and Sunday from 10 am to 10 pm.

    Milwaukee – We are open Monday – Wednesday 2:00pm – 10:00pm, Thursday 11:00am – 10:00pm, Friday 11:00am – Midnight, Saturday10:00am – Midnight, and Sunday 10:00am – 8:00pm

  • What is your location?
    You can find Accelerate Indoor Speedway Chicago at 8580 Springlake Drive, Mokena, IL 60448

    You can find Accelerate Indoor Speedway Milwaukee at W229N1400 Westwood Dr, Waukesha, WI 53186

    • Make A Reservation